DOREL PRODUCT RETURN POLICY
This document tells you the terms and conditions of Dorel's Product Return Policy. Please read these terms and conditions carefully before returning any Products.
In this document, "Dorel" or "we" means Maxi Miliaan BV, trading as Dorel Netherlands; "agreement" means the Terms & Conditions of Sale of Goods of Dorel, together with the relevant order confirmation(s) and dispatch confirmation(s) issued by Dorel, which set forth the terms and conditions for the delivery of Products by Dorel to the Customer; "Product" or "Products" means the baby and todler car seats, strollers, pushchairs and/or other juvenile products and accessories as well as all related documentation to be supplied by Dorel; and "Customer" means each person not acting in the performance of a profession or a business that enters into an agreement with Dorel.
All Product returns are subject to Dorel's review and approval. The Customer may not return any Products unless the Customer receives prior authorization from Dorel for such return. Products returned without Dorel's prior written authorization will be refused.
Products eligible for return
Not all Products are eligible for return. Only the following Products may be returned:
Products that are defective;
Products that are shipped due to Dorel's processing error;
Products delivered under an agreement which has been cancelled by a Customer in accordance with the agreement.
Authorization process and credit
Once Dorel has reviewed and accepted the Customer's return, Dorel will provide the Customer a Return Goods Authorization (RGA) number and return instructions. Returned Products must be accompanied by the original Order Confirmation and Dispatch Confirmation, invoice and/or packing slip and must include the RGA number on the outside of the box. Upon approval of the return, and subject to the receipt of the Product in good order, Dorel will credit the Customer's account in accordance with the agreement.
Freight for returned Products
All Products returned to Dorel should be packaged to prevent damage in shipping. Dorel assumes no liability for damage to Products shipped to Dorel. The Customer is responsible for all freight charges and Product damage incurred during shipment to and from Dorel, except for defective Products or Products shipped due to Dorel's processing error.
If you have a question about this Product Return Policy please contact Dorel through our Customer Care team here. You can also contact us at:
P.O. Box 6071
5700 ET Helmond
This Product Return Policy is subject to change by Dorel without notice.
Dorel©, version 01-2019