Jay Plus

Product support

• Download the manual
• FAQ
  Can Jay Plus be used with any dining chair? 

  Jay Plus comes with straps that can attach around the seat and backrest of most dining chairs. Always securely attach it using the straps to make sure it doesn't move and keeps your child safe. For optimal safety, we recommend using it on chairs that are at least 34 cm wide and have a backrest that is at least 21 cm high. Unfortunately, dining armchairs cannot be used with Jay Plus as it’s not possible to secure the straps around the seat and backrest.

  Can the Jay Plus tray be cleaned in the dishwasher? 

  The tray mechanism, which allows the tray to be easily removed from the booster and adjusted, is made of metal. Therefore, we don't recommend putting the tray in the dishwasher as it could damage the mechanism and cause rust. Don’t worry though, we've made the surface of the tray completely smooth with no crevices, meaning it's extremely easy to wipe clean!

  What age can my baby start using Jay Plus from? 

  Your child can start using Jay Plus once they are able to sit unaided and hold their head up by themselves. Each child is different, but this normally happens at around 6 months old.

  How do I install and remove the activity tray on Jay Plus?  

  The Jay Plus activity tray is fully compatible with the Jay Plus tray. Simply click the activity tray into the tray, and your child can start having fun! Removing it is just as easy: pull and lift up the two strips on the activity tray. It’s that simple!

  Is the Jay Plus activity tray dishwasher safe?  

  We recommend washing the activity tray by hand.  

  What are the differences between Jay Plus & Jay?  

  Jay Plus is a 3-in-1 feeding booster that offers an activity tray not available with the Jay 2-in-1 feeding booster. The colours also differ between the two boosters.

  Can the Jay Plus tray be stored on the product when it's not being used?  

  To ensure maximum safety and stability for Jay Plus, whether it's being used with or without the tray, the Jay Plus tray should be stored separately and not on the product. Don't worry though – it’s flat and compact so won't take up much space.

  Why is Jay Plus called a 3-in-1 solution? 

  Jay Plus is called a 3-in-1 solution because it has multiple uses: a booster for feeding time at the dining table, a comfortable floor seat for play activities and picnics, and a fun activity tray to help your child develop their motor skills and stimulate their senses.

  Is it safe to use Jay Plus on any type of floor (in floor seat mode)?  

  Yes, it is safe to use Jay Plus on any type of floor because it has rubber on the bottom to prevent sliding. When in floor seat mode, only use Jay Plus on the floor and not on a table or high surface.
• Product specifications

  Child age

  6 M - 3 Y

  Child weight

  9 - 15 kg

  Modes of use

  Feeding booster

  Product weight

  2.43

  NEN certified

  EN1130

  Harness positions​​

  1

  Type of harness

  3-point

• Care & maintenance
  Washing instructions

  Washing frame instructions

  use a wet cloth

  Repair

  What do I do if my Maxi-Cosi product needs to be repaired?

  If your Maxi-Cosi product fails due to a manufacturing or workmanship defect, we will either send you a replacement part or make a repair free of charge under our 24-month warranty or Lifetime Warranty. This also covers the cost of shipping. If the product cannot be repaired, or if the cost of repairing the item exceeds the cost of a new one, it will be replaced by another Maxi-Cosi of the same model and colour.

   

  If that is not available, it will be replaced by the closest model and available colour. If you made your purchase from a Maxi-Cosi authorized dealer, please take the item back to them to arrange for it to be repaired or replaced free of charge. If you bought it via this website, please get in touch with our customer care team. You’ll need your original purchase receipt and your Lifetime Warranty card if you are claiming under our Lifetime Warranty. If you are claiming under our 24-month warranty, you’ll need your original purchase receipt. Please note that repairs do not extend the warranty.

  What if I need a repair that is not covered under warranty?

  Repairs not covered under warranty include any damage caused by normal wear and tear, accidental damage, malicious damage, negligence, or if you do not follow the guidance set out in the user manual. If you bought the item second-hand you are also unable to claim under warranty.

   

  We’re committed to reducing waste and we want you to enjoy your Maxi-Cosi product for as long as possible. That’s why we offer a repairs service for all our customers. We keep repair costs as low as possible, but prices will vary due to the cost of the materials and the length of time it takes to do the repair. Repair rates can be obtained via your retailer or from our customer care team here. If the repair exceeds the standard rate you will be notified and asked for your authorization before we’ll proceed. We also sell spare parts, including replacement seat covers, which can help you to enjoy using your Maxi-Cosi product for as long as possible.

  How do I send my Maxi-Cosi in for repair?

  It’s easy to send your Maxi-Cosi for a repair. If you bought it from an authorized dealer, take it back to them. If you bought it via this website, please get in touch with our customer care team.. Remember, if you are claiming the repair under our 24-month warranty, you’ll need to show proof of purchase. If you are claiming it under our Lifetime Warranty, you’ll need proof of purchase and your Lifetime Warranty card, which was sent to you after registration. If you need any additional help with returning an item, contact our customer care team via a channel you prefer, find them here: Contact Us

  How long will my repair take?

  We understand that life without your Maxi-Cosi product could be challenging for you and your family. That’s why we do our best to make repairs as quickly as possible. Our typical turnaround time is 2-3 business days, not including:

   

  • Special order parts, which require 7-10 business days.
  • Transit time, which may vary, depending on the destination.

  In some cases, we can get the repair back to you sooner. In rare cases, it may take longer. If you have returned your Maxi-Cosi product to your retailer for the repair, turnaround times may be longer.
• Product registration & warranty
  Product registration

  We offer a standard 24-month warranty. This free warranty takes effect from the date of purchase and there is no need to register. To make a claim, you will simply need your original proof of purchase.

  Register your product online. This way our consumer care team is able to give you the optimal support when you need it.

  Register online

  Warranty

  What is the warranty on my Maxi-Cosi product?

  When you buy a Maxi-Cosi product from our website or your Maxi-Cosi authorized dealer you can be confident that it will reach you in excellent condition. If not, we’ll put it right straight away.

  We promise that if a Maxi-Cosi product ever fails due to a manufacturing defect or workmanship, it will be repaired or replaced without charge, or a spare part will be sent to you.

  If you have an issue with your Maxi-Cosi, please do get in touch with our customer care team..

  
  

  Our standard 24-month warranty

  This free warranty takes effect from the date of purchase and there is no need to register. To make a claim, you will simply need your original proof of purchase.

  What is covered under warranty?

  Our standard warranty covers any manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manuals.

  What is not covered by the warranty?

  Items not covered under warranty include any damage caused by normal wear and tear, accidental damage, malicious damage, negligence, or if you do not follow the guidance set out in the user manual.

  Examples of normal wear and tear include:

  • Wheels that have worn down through regular use.
  • The natural fading of colours over extended time and use.
  • Damage to the material as a result or daily use, such as rips, burns, holes, or worn patches.

  As part of our commitment to sustainability, we aim to help you extend the lifecycle of your Maxi-Cosi. So if your Maxi-Cosi product is damaged as a result of normal wear and tear or an accident, you can take advantage of our value for money repair service. We also sell spare parts, including replacement seat covers, to help your Maxi-Cosi product continue to be enjoyed for longer.

  *Please note that repairs do not extend the warranty.  

   

  If your Maxi-Cosi product fails due to a manufacturing or workmanship defect, we will either send you a replacement part or make a repair free of charge under our 24-month warranty. This also covers the cost of shipping. If the product cannot be repaired, or if the cost of repairing the item exceeds the cost of a new one, it will be replaced by another Maxi-Cosi of the same model and colour. If that is not available, it will be replaced by the closest model and available colour.

  If you made your purchase from a Maxi-Cosi authorized dealer, please take the item back to them to arrange for it to be repaired or replaced free of charge. If you bought it via this website, please get in touch with our customer care team.

  You’ll need your original purchase receipt if you are claiming under our 24-month warranty.

  *Please note that repairs do not extend the warranty.  

  How do I make a claim under warranty on my Maxi-Cosi product?

  If you made your purchase from a Maxi-Cosi authorized dealer please take the item back to them to arrange for it to be repaired or replaced free of charge. If you bought it via this website, please get in touch with our customer care team.

  If you are making a claim under the 24-month warranty, you’ll need your original proof of purchase.

  Do I need to register my product?

  We offer a standard 24-month warranty. This free warranty takes effect from the date of purchase and there is no need to register. To make a claim, you will simply need your original proof of purchase.

  Register your product online. This way our consumer care team is able to give you the optimal support when you need it.

  Register online