Please follow the next steps. 1. Ensure that the Sooth Light&Sound is powered on and turned on. 2. Ensure that your device has strong and stable Wi-Fi signals and is in the online state in the Maxi-Cosi Connected home App. 3. After the device is scheduled, the device has not been shut down or reset, because shutting down or resetting the device will interrupt the timing process. 4. Ensure that the validity period of the scheduled task is correct. Tap Timing and check whether Repeat covers the required validity period (Monday to Sunday available) of the task. If the validity period is correct, delete the timed task and add a new one. that all devices in the family can be shared. Single devices do not need to be re-shared in this operation. 5. If it is a Wi-Fi device, the device may be disconnected from the network, so time-related functions are invalid. If it is a Bluetooth device, it cannot always be connected to the phone, so it must be equipped with a Bluetooth gateway to ensure that the time-related functions of the device remain normal. And if it's a Zigbee device, it must be connected to a Zigbee gateway in order to obtain time and keep time-related functions normal. 3. If the timing does not take effect at the time you set, it may be that the time zone of your device is inconsistent with the time zone of your location. If the problem is not improved, please restore the device to factory defaults through the Maxi-Cosi Connected home App and set the timer task again after adding the device again.

Please first reset the device to factory settings. Uninstall the Maxi-Cosi Connected home App and then reinstall the App to your phone. Then add the device to the App again.

Please check whether your device can change the color via our Maxi-Cosi Connected home app. The light can change color with sound. After you have linked the light to alexa, the color can change with the music.

The control quantity of the Wi-Fi remote control is related to the load capacity of your router. The number of normal routers is 10 to 30. The quantity that can be controlled by the Bluetooth and remote control is 30.

The "scene" function is currently not be controlled by voice command.

Yes. Open the Maxi-Cosi Connected home app and go to the settings page by enter the upper right corner button. You can view the third-party controls supported under "Third-Party Control". Click on the icon of the corresponding third-party control to view the operation manual.

To share a single device: 1. On the device control page, tap the icon in the upper right corner to access the device settings page. 2. Choose Share Devices—Add Devices, enter the phone numbers/e-mail of your family members and tap on complete. To share family devices: 1. Access the Connected home app and choose Me—Family Management. 2. Go to the family that needs to be set, click Add Members, add family members and friends who need to share devices to the family, so that all devices in the family can be shared. Single devices do not need to be re-shared in this operation. 3. The easiest way to share is to log in using a same account.

You can try to reset the Maxi-Cosi Soothe Light & Sound and add it again. Then you can try again if you can turn off with Maxi-Cosi Connected Home app. If you still can't turn it off, please use the physical button and contact our consumer care service.

If you can't use the Internet, you need two smartphones that can provide a network hotspot. One phone turns on the hotspot as the network provider and the other can connect. If it's disconnected from the network, the Glow Crib light may not work properly.

There is no contraindication using any of the Maxi-Cosi Connected Home products, separately or all at the same time, in baby’s room. All our products strictly respect the European standards to your safety and that of your baby.

You can use the Soothe Light & Sound without the Maxi-Cosi Connected home app. However, you will not have access to all the features.

The Soothe Light&Sound doesn't on battery but must be plugged to the power supply.