24 month warranty
Our 24 month warranty reflects our confidence in the high quality of our design, engineering, production and product performance. We confirm that this product was manufactured in accordance with the current European safety requirements and quality standards which are applicable to this product, and that this product is free from defects on materials and workmanship at the time of purchase.
Under the conditions mentioned herein, this warranty may be invoked by consumers in the countries where this product has been sold by a subsidiary of the Dorel Group or by an authorized dealer or retailer.
Our 24 months warranty covers all manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manual for a period of 24 months from the date of the original retail purchase by the first end-user customer. To request repairs or spare parts under our warranty for defects in materials and workmanship you must present your proof of purchase, made within the 24 months preceding the service request.
Our 24 months warranty does not apply to defects caused by normal wear and tear, damage caused by accidents, abusive use, negligence, fire, liquid contact or other external cause, damage which is the consequence of failing to comply with the user manual, damage caused by use with another product, damage caused by service by anyone who is not authorized by us, or if the product is stolen or if any label or identification number has been removed from the product or has been changed. Examples of normal wear and tear include wheels and fabric worn down by regular use and the natural breakdown of colors and materials due to normal aging of the product.
What to do in case of defects:
Should problems or defects arise, your first point of contact is the authorized dealer or retailer recognized by us. Our 24 months warranty is recognized by them(1). You must present your proof of purchase, made within the 24 months preceding the service request. It is easiest if you get your service request pre-approved by us. If you submit a valid claim under this warranty, we may request that you return your product to the authorized dealer or retailer recognized by us or that you ship the product to us in accordance with our instructions. We will pay for shipment and for return freight if all instructions are followed. Damage and/or defects neither covered by our warranty nor by the legal rights of the consumer and/or damage and/or defects with respect to products that are not covered by our warranty can be handled at a reasonable fee.
Rights of the consumer:
A consumer has legal rights pursuant to applicable consumer legislation, which may vary from country to country. The rights of the consumer under applicable national legislation are not affected by this warranty.
This warranty is provided by Dorel Netherlands. We are registered in The Netherlands under company number 17060920. Our trading address is Korendijk 5, 5704 RD Helmond, The Netherlands, and our postal address is P.O. Box 6071, 5700 ET Helmond, The Netherlands.
The names and address details of other subsidiaries of the Dorel group can be found on the last page of this manual and on our website for the brand concerned.
(1) Products purchased from retailers or dealers that remove or change labels or identification numbers are considered unauthorized. Products purchased from unauthorized retailers are also considered unauthorized. No warranty applies to these products since the authenticity of these products cannot be ascertained.