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FAQS

You can find the frequently asked questions below.

Our warranties

Are rips and tears covered by the 24 months warranty?
Rips, tears, burns and holes resulting from daily use are not covered under the terms of our warranty. We understand that even the best cared-for product can meet with an unforeseen or unexplained accident. If your Maxi-Cosi becomes damaged and this damage is not covered by our warranty, we can repair it or supply a spare part at a reasonable charge.
I hear Maxi-Cosi has a 24 months warranty. What do I need to do to get it?
Our 24 months warranty applies to every Maxi-Cosi purchase. For all requests under this warranty regarding defects in materials and workmanship, you must present proof of purchase, made within the 24 months preceding the service request.
Is normal wear and tear covered by the 24 months warranty?
We manufacture all of our products to meet our excellent superior standards. However, regardless of how carefully you use, or how well you care for your Maxi-Cosi product, it will eventually begin to show age and wear. The 24 months warranty covers defects in workmanship and materials, but not normal wear and tear.
What does the 24 months warranty cover?
Our 24 months warranty covers any manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manuals. If a Maxi-Cosi product ever fails due to a manufacturing defect, the product will be repaired or replaced without charge, or a spare part will be made available to you.
What is not covered by the 24 months warranty?

Our 24 months warranty does not cover damage caused by normal wear and tear, accidents, abusive use, negligence or the consequence of failing to comply with the user manual. Examples of normal wear and tear include wheels and fabric worn down by regular use and the natural breakdown of colours and materials over extended time and use. Repairs do not give entitlement to extension of the warranty.

Where does the 24 months warranty apply?

Our 24 months Warranty is recognized by your Maxi-Cosi dealer/retailer¹. You must present proof of purchase, made within the 24 months preceding the service request.

(1) Products purchased from retailers or dealers that remove or change labels or identification numbers are considered unauthorized. No warranty applies to these products since the authenticity of these products cannot be ascertained.

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