Maxi-Cosi support
How can we help you?

FAQS

You can find the frequently asked questions below.

Car seats

Can three car seats fit on the back seat of my car?
Depending on the type of car, 3 seats may fit on the back seat.
We recommend taking your car to the retailer to check this.
Can I install a car seat on the front passenger seat?
Infant and child car seats can be placed on the passenger seat in the car. The rear seat of the car is preferable. An infant car seat for 0-13 months may only be used on the front passenger seat if there is no frontal airbag or if you are sure that it has been deactivated. For car seats for older children (9 months to 12 year), if the front seat is equipped with an airbag, we recommend placing the seat in the rearmost position.
Do the Maxi-Cosi car seats fit in all cars?
Our child car seats have been developed as universal car seats. This means that they should fit in almost any car. In accordance with the ECE R44/03 and ECE R44/04 standards, car seats are universal if not more than a certain length of seat belt is required for the installation. The car industry is aware of this. Car manufacturers sometimes build the belts into their cars so that the belt is just short of being long enough for correct installation. If the user manual of your car states that the seat belts are suitable for the use of universal car seats, this should not be a problem. However, we recommend that you fit the car seat first before purchasing it. Your retailer can help you with this.
How do I wash the fabric cover?
The cover can be washed by hand in accordance with the instructions on the care label. The instruction manual contains detailed instructions on how to remove the fabric cover.
I have had an accident while the child was sitting in the car seat. Can I still use the seat?

We value and support our customers, and we understand that having a car accident and dealing with its aftermath can be incredibly stressful.  If your child car seat has been in an accident, you can’t be sure that it’s still safe. Even if you can’t see any damage, it may not function properly. That’s why have our Car Seat Swap Service. Depending on the circumstances we can swap your car seat for a brand new one, free of charge and regardless of how old or out of warranty it is. For more information click here

Is it safe to use second-hand car seats?
We advise against purchasing a used car seat. The history of a second-hand car seat is often unknown. In other words, you cannot know for certain how it has been used. Car seats that have been involved in an accident are no longer guaranteed to be safe. The car seat may also be damaged in some other manner or may be incomplete.
My car seat is defective. What should I do?
In addition to the sale of our product, we have entrusted the service and guarantees of our products to a number of official dealers/retailers (see our website). After all, it is from the retailer that you bought the product, and he is therefore obliged to deal with your complaints and settle them in the correct manner.
What are the rules for using a car seat in an airplane?
There are no international rules for using a car seat in an airplane. If the baby is 0 to 13 months, a car seat can make air travel easier and safer.The Maxi-Cosi Citi SPS and Maxi-Cosi Pebble have been legally approved for aircraft use, in accordance with the guidelines of the German TüV certification agency. This can be seen by the TüV approval sticker on the side of the product. In all cases, the airline must be informed about any use of a car seat on a plane. Ask your travel agency or airline when booking your tickets about the rules and possibilities. The Maxi-Cosi Citi SPS or Maxi-Cosi Pebble must be installed in a rear-facing position, just as in a car, only using the lap belt in the airline seat. The belt must be threaded through the blue belt hooks and secured tightly. If you have any specific installation questions, consult the cabin crew, since every aircraft has a different seat layout.
Where can I find the ECE R44/03 or ECE R44/04 marking?
All new Maxi-Cosi car seats comply with the most recent ECE R44/04 standard. A white and orange sticker has been affixed to the back or bottom of your Maxi-Cosi product. The orange section shows the code ECE R44/04, the last 2 number of which indicate the version. On older models, this can be seen by the ‘approval number’ under the small circle on the sticker. This approval number starts with 03 or 04, which stands for the ECE R44/03 and ECE R44/04 standard.
Why do I need a car seat?
The use of an approved child car seat is required by law for all children up to a height of 1.35 metres in the UK, and 1.5m in the Republic of Ireland and rest of the European Union. Car seats and boosters with ECE R44/04 certification meet the minimum requirements of this new law.
Can I also install the Maxi-Cosi 2wayPearl using the car's seat belt?
No, that is not allowed. The Maxi Cosi 2wayPearl can only be used in combination with the Maxi Cosi 2wayFix
Can I install a play chain in the Automatic Safety Belt (A.S.B)?
When AxissFix/AxissFix Plus is installed in rearward-facing, the Automatic Safety Belt is going across, opposite to the door, and is connecting the top of the base to the top of the seat. On this belt, you can attach a soft play chain to entertain the child during the travel. It will not affect the safety as this belt is equipped with a belt winder. Please remove the play chain or the toy before swivelling the seat as it main interfere with the rotation.
Can I swivel the AxissFix/AxissFix Plus when it’s in recline position?
Yes, the AxissFix/AxissFix Plus can be swivelled even when the seat is in recline position to give you maximum convenience in daily use.
Can the anti-slip shoulder pads material be painful for children during the Summer?
The anti-slip harness pads play an important safety role. It offers high restraint performance by reducing forward facing movement in case of a frontal impact. This material has been selected for this high performance restraint criteria, but also because it’s soft and not painful for the child weather the temperature in the car. Because it’s part of the safety of AxissFix Plus, you always need to keep this harness pads on the car seat.
How can I wash the AxissFix/AxissFix Plus cover?
The cover and the shoulder pads can be removed for washing. Before cleaning, check the label sewn into the different part of the fabric, you will find the wash symbols indicating the method of washing each item. If the cover needs to be replaced at any time, only use an official Maxi-Cosi cover because it constitute an integral part of the restraint performance. To clean the shell, yo can use a damp cloth.
How many sitting and sleeping positions does the AxissFix/AxissFix Plus have?
The AxissFix/AxissFix Plus has four comfortable positions - from a sitting to a sleeping position - and can be easily adjusted from the front of the seat. For extra convenience, you can adjust the recline whatever the seat position (rearward facing / facing you / forward facing), and swivel the seat when reclined.
How do I adjust the AxissFix/AxissFix Plus harness?
The harness is adjustable together with the headrest. To adjust the harness, you need to first loosen the harness by pushing the harness soft adjuster button, and pull out the harness belts. Then, you will be able to adjust the headrest by holding down the button at the top of the headrest, you can adjust the headrest by moving it up or down. Once done, you can install the child and tight the harness by using the harness adjuster strap at the front.
How do I adjust the AxissFix/AxissFix Plus headrest?
To adjust the headrest, you need first to loosen the harness by pushing the harness soft adjuster button, and pull out the harness belts. Once done, you can then press the command at the top the headrest to adjust the height.
How to switch the AxissFix/AxissFix Plus car seat from rearward to forward facing?
To switch from rearward to forward facing, you need to select the forward facing position in the central dash board, and swivel the seat to the forward facing position. Once the position is selected, you will be able to only swivel the seat from facing you to traveling position to avoid any mistake of installation in daily use.
How do I swivel the AxissFix/AxissFix Plus?
To swivel the AxissFix/AxissFix Plus between rearward and forward facing travel, you only need to pull the handle side of the door to unlock the seat position (no need to use the 2 handles) and swivel the seat facing you. When you want to swivel the seat from facing you to the traveling position, then you only need to swivel the seat itself (no need to use the handle in this case).
My toddler looks very small in this large seat, how can I provide him extra comfort?
The Maxi-Cosi AxissFix is designed for children from 45cm length (birth) up to 105 cm (approx. 4years) and the AxissFix Plus is designed for children from birth to 105cm. Ater removing the newborn inlay from the AxissFix Plus or when simply using the AxissFix, you may want an additional inlay to provide extra comfort for your toddler. You can then add the AxissFix Plus/AxissFix Comfort Cushion accessory (sold separately). Made of a super soft Koala fabric, it will help to reduce the seat depth and width, and bring high level of comfort to your toddler up to approximately 6/8 months old.
The AxissFix/AxissFix Plus complies with i-Size (R129) regulation. What does that mean?
i-Size (R129) is a new European regulation, active from July 2013, that aims at increasing children safety in car by supporting rearward facing travelling up to at least 15 months, promoting universal ISOFIX installation, and improving safety standards for additional protection for head and neck.
When can my child switch from an infant car seat to the Maxi-Cosi AxissFix?
The Maxi-Cosi AxissFix is suitable for children from 61cm to 105cm (approx. 4months to 4years). Nevertheless, we encourage you to continue using an infant carrier as long as your child's head is still protected in the seat as it’s more convenient to move around with your baby (fits on car, but also on pushchairs) & will bring more comfort and safety to babies due to it ergonomic shape. When the head starts overtaking the shell of the infant carrier, the weight/size of your child exceeds the limit, or when you judge your toddler is too tight on the infant carrier, you can then move your toddler into the AxissFix. Swivel the seat in the rearward facing position until 87cm (approx. 2 years) for enhanced head and neck protection.
Where can I find the handle to adjust the recline position on the AxissFix/AxissFix Plus?
The recline handle can be found at the front of the seat, and can be used in all seat positions (rearward facing / facing you/ forward facing).
Will The Maxi-Cosi AxissFix/AxissFix Plus fit in my car ?

The Maxi-Cosi AxissFix is an i-Size car seat. It is approved to the regulation R129, and fits in most of the vehicles equipped with ISOFIX with Top Tether, and on all i-Size compatible vehicle seating positions. We invite you to check in your car instruction manual if your car is equipped with 3 point ISOFIX (2 Isofix anchorages and 1 Top Tether). There are several possibilities to check if AxissFix/AxissFix Plus fits your car:

- Check in our online Car Fitting List in Maxi-Cosi website

- Flash the QR code on AxissFix/AxissFix Plus car seat

- Check in store on the car fitting list booklet delivered with AxissFix/AxissFix Plus

Can I install the Maxi Cosi 2wayPearl on the front passenger seat ?
Yes if the car has ISOFIX anchor points on the front seat. When you use the 2wayPearl rearward facing it is important to always deactivate the airbag. When you use the 2wayPearl forward facing we recommend to deactivate the airbag or placing the front passenger seat in the rearmost position. Most cars, however, are not fitted with ISOFIX anchor points on the front passenger seat. This means that it is often not possible to install the car seat on the passenger seat. 
Can I use the Pebble or CabrioFix on the 2wayFix base?
Yes you can use the CabrioFix and Pebble on the 2wayFix base. This combination is officially homologated under ECE R44-04 legislation. The Maxi-Cosi Pebble Plus on the 2wayFix base though is an even safer combination that provides i-Size (R129) safety. For new parents we therefore recommend to always use the 2wayFix with the Pebble Plus infant carrier.
Can the Maxi-cosi 2wayFix base be installed in any car ?

The Maxi-Cosi 2wayFix can be installed in most cars equipped with the ISOFIX system. There are however some exceptions to this. Please consult the Car Fitting List

From when can I use the Maxi-Cosi 2wayPearl forward facing ?
Maxi-Cosi recommends to use the car seat as long as possible (until 105 cm or approx. 4 years) in a rearward facing position since this enhances the safety for your child in frontal collisions. The 2wayPearl can be used though in a forward facing position when your child is at least 15 months old. By then the child’s neck is strong enough to withstand the impulsive force of an average frontal collision.
How can I store the support leg best ?
Make sure the support leg is totally folded in (as short as possible). Then, place the support leg to the insde onto the base and extend the support leg subsequently a little (±1 cm). Like this, the support leg will remain in this position.
How many sitting and sleeping positions does the Maxi Cosi 2wayPearl have ?
The Maxi-Cosi 2wayPearl has four comfortable positions - from a sitting to a sleeping position - and can be easily adjusted from the front of the seat.
When using the 2wayPearl in a rearward-facing position, the maximal recline position may only be used for a child with a maximum length of 97 cm
I am unable to adjust the headrest on the Maxi Cosi 2wayPearl. What should I do?
The headrest is also used to adjust the height of the shoulder belts. To adjust the headrest, you need to first open the belt buckle, flap it forward, and then loosen the shoulder belts. If you hold down the button behind the grey part of the cover, you can adjust the headrest by moving it up or down.
I cannot recline the Maxi-Cosi 2wayPearl installed forward facing in the sleeping position because it interferes with the car seat bench. What can I do?
You can disconnect the ISOFIX anchors of the 2wayFix, place the 2wayPearl on it and put it in the sleeping position. Then, reconnect the ISOFIX anchors to the car.
I notice that there is some play between the 2wayPearl and the 2wayFix. Is this safe ?
To ensure that the 2wayPearl can always easily be installed onto the 2wayFix there must be some play between the tubes and hooks. This play does not affect safety in any way whatsoever
Is it still safe to use the Maxi-Cosi 2wayFix if the batteries have gone dead ?
Once installed, the safety performance is not affected by the batteries; the lights and sound serve only to indicate correct or incorrect installation. When the batteries are low in voltage, this will be indicated by the LED light visually and by a sound warning. You can change the batteries easily from the bottom of the 2wayFix base. On average, the batteries will last for approximately 2 years.
The display indicator with two connected dots remains red, what can I do ?
The light with two connected dots indicates a correct installation of the support leg of the 2wayFix. Make sure that the support leg is totally unfolded so that the angle of the support leg is slightly towards the front. Please consult the manual for more information on the interactive display. 
The display indicator with two connected dots remains red, what can I do ?
The light with two connected dots indicates a correct installation of the support leg of the 2wayFix. Make sure that the support leg is totally unfolded so that the angle of the support leg is slightly towards the front. Please consult the manual for more information on the interactive display. 
The display indicator with two connected dots remains red, what can I do ?
The light with two connected dots indicates a correct installation of the support leg of the 2wayFix. Make sure that the support leg is totally unfolded so that the angle of the support leg is slightly towards the front. Please consult the manual for more information on the interactive display. 
The Maxi-Cosi 2wayPearl complies to i-Size legislation. What does that mean ?

i-Size is a new legislation that aims to make car seats even safer than before. i-Size car seat offer ISOFIX installation, rearward facing travelling up to at least 15 months, and improved safety standards for additional head and neck protection. Find out more about i-Size

Until what height can I use the maximum recline position in rearward facing with the 2wayPearl ?

When using the 2wayPearl in a rearward-facing position, the maximal recline position may only be used for a child with a maximum length of 97 cm. 

What is the function of the anti-rebound bar on the 2wayFix ?
The anti-rebound bar brings more stability and safety for longer rearward facing use. In combination with the 2wayPearl, the 2wayFix can be used up to 105 cm (±4 years) rearward facing.
Where can I find the handle to adjust the recline position on the Maxi-Cosi 2wayPearl ?
The recline handle can be found at the center-bottom at the front of the car seat.
Why has the classification on the Maxi-Cosi 2wayPearl changed from kilo indication to height (or cm) indication ?
The Maxi-Cosi 2wayPearl complies to the new i-Size legislation and this change is part of i-Size. It is done in order to make it easier for parents to choose the right car seat for their child, and thereby minimize premature up-sizing of the car seat.
What is IsoFix with top tether system ?
• Installation in the car using 2 IsoFix connection points on the vehicle seat plus a third top tether attachment point in the back of the vehicle
• The top tether (3rd attachment point) provides additional safety by stopping the seat from rotating in case of a front collision. 
• Top tether attachment point is widely available in cars since 2006 and compulsory in all new vehicles since 2011
• Top tether points can differ from car to car so please check your car’s handbook for exact location
• Common places top tether can be found are on the back of the rear seat, on the floor of the boot and also on the roof of the boot.
I do not have ISOFIX anchor points in my car. Can I have them installed?
This is usually not possible because the ISOFIX anchors are almost always installed during production in the factory and are attached to the chassis of the car. However, there are a number of car makes that have been offering the ISOFIX system for a number of years as an “option”. In these cars, the assembly points for the anchors are already integrated into the bottom of the car body. Audi and Volvo, for example, offer this option. Talk to your car dealer for more information.
I have a Maxi-Cosi FamilyFix base and Maxi-Cosi Pearl. Do the Maxi-Cosi next stage car seats Rodi XR or SPS fit onto the base?
No, they do not. While no Maxi-Cosi Group 2/3 car seat fits onto this base, there is now the introduction of the Maxi-Cosi FeroFix Group 2/3 car seat which is fitted with IsoFix connectors. Other Group 2/3 car seats such as the Rodi XR or SPS, are secured in the seat using the car seat belt, making it unnecessary to attach the seat to a base.
Is ISOFIX safer than installing with a car seat belt?
If installed properly, a Maxi-Cosi car seat is the safest in its class. The ISOFIX method prevents incorrect installation of the car seat, but is no safer than when the seat is installed using the traditional method. ISOFIX prevents incorrect installation because a colour indicator (red or green) is used to indicate the correct installation of various parts.
The EasyFix ends up fully upright due to the slanted angle of my back seat.
We realise that some cars have a more slanted angle on the back seat than most, but this angle actually enhances the safety level of the Maxi-Cosi CabrioFix in the event of an abrupt stop or a head-on collision, since the child is ‘pushed’ into the car seat. To ensure that your child is sitting comfortably, you can place a small pillow under the child's behind and head to provide added support.If in doubt, you can send us pictures of the situation so that we can advise you more specifically.
The EasyFix ends up fully upright due to the slanted angle of my back seat.
We realise that some cars have a more slanted angle on the back seat than most, but this angle actually enhances the safety level of the Maxi-Cosi CabrioFix in the event of an abrupt stop or a head-on collision, since the child is ‘pushed’ into the car seat. To ensure that your child is sitting comfortably, you can place a small pillow under the child's behind and head to provide added support.If in doubt, you can send us pictures of the situation so that we can advise you more specifically.
There is space between the Pearl and the FamilyFix. Is this safe?
The FamilyFix is secured to the bottom of the car body by the two IsoFix anchor points. The left lamp on the indicator panel on the FamilyFix will turn green to confirm that the seat is installed correctly. The strong connection between the two guarantees maximum safety, regardless of any noises you might hear. The Pearl has two sturdy metal spindles on the bottom. The FamilyFix has 4 hooks that are attached to these spindles on the Pearl. Once the 4 hooks are secure around the 2 spindles, the maximum safety of the system is guaranteed. The right lamp on the indicator panel on the FamilyFix will turn green to confirm that the seat is secured correctly. To ensure that the Pearl can always be installed onto the FamilyFix easily in all instances, there must be some space between the spindles and hooks. This space is what causes the slack. This slack does not affect safety in any way whatsoever. The sound that may result from this extra space depends on a number of factors. The shape of the back seat and the installation of the FamilyFix may affect this. You could try to push the FamilyFix more firmly against the back of the car seat. It is also possible in some cars to adjust the back of the car passenger seat. If this is possible, you can adjust the back so that it fits firmly against the Pearl.
What is ISOFIX?
ISOFIX is an international standardized fitting system, which provides the safest, easiest and quickest way to install a child car seat correctly without the need of vehicle seat belts. The name ISOFIX stands for ISO (International Standardization Organization) plus FIX (Fixation). ISOFIX car seats make use of two standard attachment points located at the base of the seat, plus an anti-tipping forward device: either a support leg or top tether. From 2006 all new cars are equipped with ISOFIX, and ISOFIX is also fitted in a large number of car brands built prior to 2006.
Which Maxi-Cosi car seats are installed using IsoFix?
Maxi-Cosi has several car seats that are installed using IsoFix. Some are installed in combination with a base: Maxi-Cosi FamilyFix base combined with the Maxi-Cosi Pebble and/or CabrioFix (suitable from birth to 12 months), followed by the base combined with the Pearl, for children ages 9 months to 3½ years. EasyFix base: combined with the Maxi-Cosi CabrioFix (suitable from birth to 12 months). Another option is the PrioriFix: this car seat is designed for children from around the age of 9 months to 3½ years, and for children aged 3½ to 12 years, there is the FeroFix car seat.
Why does the Maxi-Cosi need a support leg to support IsoFix products?
This support leg serves several functions. The support leg prevents the car seat from rotating (tipping) in the event of an accident. If the support leg is not used, the car seat may be pushed so far into the seat of the car during a front-end collision that the child will be thrown forward and may even hit the front seat or dashboard. The support leg is equipped with an indicator that shows whether the installation is correct. All Group 0+ and Group 1 IsoFix products from Maxi-Cosi have indicators so that you can immediately see whether the car seat has been installed correctly. The indicators are located on the steel IsoFix anchor points and the support leg: a green colour appears if the support leg is adjusted properly. The IsoFix products from Maxi-Cosi rank among the very best and safest car seats on the market. The Maxi-Cosi CabrioFix with EasyFix base has received the highest possible rating of five stars. Your child is guaranteed optimal safety with our IsoFix products.
Why does the Maxi-Cosi need a support leg to support IsoFix products?
This support leg serves several functions. The support leg prevents the car seat from rotating (tipping) in the event of an accident. If the support leg is not used, the car seat may be pushed so far into the seat of the car during a front-end collision that the child will be thrown forward and may even hit the front seat or dashboard. The support leg is equipped with an indicator that shows whether the installation is correct. All Group 0+ and Group 1 IsoFix products from Maxi-Cosi have indicators so that you can immediately see whether the car seat has been installed correctly. The indicators are located on the steel IsoFix anchor points and the support leg: a green colour appears if the support leg is adjusted properly. The IsoFix products from Maxi-Cosi rank among the very best and safest car seats on the market. The Maxi-Cosi CabrioFix with EasyFix base has received the highest possible rating of five stars. Your child is guaranteed optimal safety with our IsoFix products.
Are adapters available to install my infant car seat on a pram and/or pushchair?
For some Maxi-Cosi car seats, adaptors are available separately for use on a pram and/or pushchair. We recommend taking your car seat and pram to your retailer to check whether adapters are available.
Can I install the Maxi-Cosi Pebble on the front passenger seat?
Yes, you may install the Maxi-Cosi Pebble on the front passenger seat, but only if the airbag has been deactivated. The Maxi-Cosi Pebble can be installed with a base, i.e. the Maxi-Cosi FamilyFix (IsoFix)/EasyBase 2 (belt), or the car seat belt. Very few cars have IsoFix anchor points installed on the front passenger seat, so installation is only possible using a 3-point car seat belt. See your car manual for more information.
Can the Maxi-Cosi CabrioFix or Maxi-Cosi Pebble be installed in the car using a 2-point seat belt system?
The Maxi-Cosi CabrioFix and Maxi-Cosi Pebble are not designed to be installed using a 2-point seat belt system. These car seats may only be installed using a 3-point seat belt system (approved in accordance with the ECE R16 standard) or, preferably, onto the Maxi-Cosi FamilyFix base, which is attached directly to the IsoFix anchor points in the car.
Can the Maxi-Cosi FamilyFix Base be installed in any car?
No, the Maxi-Cosi FamilyFix can only be installed in cars equipped with the IsoFix system. There are, however, some exceptions to this. See the “List of Car Makes” at www.maxi-cosi.com
Can the Maxi-Cosi Pebble be used in an airplane?
Yes, the Maxi-Cosi Pebble can be used in an airplane. The seat has special certification for this purpose (see the sticker on the bottom of the seat).
Does the Maxi-Cosi Pebble sun canopy provide UV protection?
The Maxi-Cosi Pebble sun canopy is made of black fabric that protects against both sunlight and UV rays.
How long can I use the Maxi-Cosi infant carrier without a break?
This is subject to a lot of misunderstanding. This is generally said and written out of concern for babies and, in a nutshell, boils down to the fact that a baby car seat such as e.g. a Maxi-Cosi Citi SPS or Maxi-Cosi Cabrio(Fix) and Maxi-Cosi Pebble should not be used excessively. Children should not lie in a fixed position for too long unnecessarily. They must be given the opportunity to develop their motor system and arm, back and neck muscles. As manufacturers of the first car seat for babies in Europe, the Maxi-Cosi, we have of course been including this in our instructions for many years. So do not place a baby in his or her seat for the entire day for reasons of convenience, but give him or her the opportunity to develop. This also applies to front pack carriers and all other products in which a baby sits, hangs or lies in a stationary position. However, this will not be a problem at all if you need to make a relatively long car journey or holiday trip once in a while. Our advice is as follows: stop once every 2 hours. After all, the baby must also eat and be cleaned on a regular basis.
Is it still safe to use the Maxi-Cosi FamilyFix Base if the batteries have gone dead?
Once installed, the safety is not affected by the batteries; the lights and/or sound serve only to indicate correct or incorrect installation. If the batteries have died, this feedback can no longer be given. So it is important to change the batteries in time. Batteries that are low in voltage or about to die are indicated by the LED light.
On which pushchairs can I place the Maxi-Cosi CabrioFix or Maxi-Cosi Pebble?
The Maxi-Cosi CabrioFix and Maxi-Cosi Pebble from model year 2001 and up can be used with all pushchairs/Maxi-Taxis from Maxi-Cosi (using the right adapters). From model year 2002, these car seats also fit on Quinny brand pushchairs, with the exception of the new Quinny Zapp, on which only the Maxi-Cosi CabrioFix or Maxi-Cosi Pebble can be placed. It is also possible to place the Maxi-Cosi CabrioFix or Maxi-Cosi Pebble on pushchairs of a number of other makes. Ask your retailer.
Should the carrying handle on my infant car seat (Maxi-Cosi CabrioFix/Citi SPS/Pebble) be placed in an upright position when installed in the car?
The carrying handle is part of the safety concept of Maxi-Cosi infant car seats and must always be placed upright when driving. This also applies when used with the FamilyFix, EasyFix or Easybase 2 frame. Read the user manual for the car seat. Placing the carrying handle in the upright position protects the child in the event that the car seat rotates towards the back of the rear car seat. The carrying handle also protects against any large objects that might fly through the air near the child. Once the child is securely fastened in the harnesses, his or her head and arms will not hit the carrying handle in the event of an accident.
When should my child switch from his/her first Maxi-Cosi baby car seat to the next car seat?
We recommend that your child remain in the first car seat, Group 0+ (0-13 months) i.e. facing backwards, as long as possible because this is the safest and usually the most comfortable position. As long as the back of your child's head is fully supported by the plastic shell, we recommend using the infant car seat. The length of the child’s legs is not an important factor here. It is extremely unwise to put a child into a larger, forward-facing car seat too early.
Why do babies have to travel in a rear-facing position?
Babies have a large and heavy head compared to the rest of their body. In addition, their neck muscles are not yet fully developed. If the baby is transported in a forward-facing position, his or her head will be thrown forward in the event of a head-on collision. This can cause serious neck injury and may even be fatal. By placing the baby in a rear-facing position, the forces exerted during the crash will be distributed across the baby’s entire back.
Can I also install the Maxi-Cosi Pearl using the car’s seat belt?
No, that is not allowed. The Maxi-Cosi Pearl is ONLY suitable for installation together with the Maxi-Cosi FamilyFix and to the IsoFix anchor points in the car.
Can I install the Maxi-Cosi Pearl on the front passenger seat?
Yes, if the car has IsoFix anchor points on the front seat, but we recommend deactivating the airbag or placing the front passenger seat in the rearmost position. Most cars, however, are not fitted with IsoFix anchor points on the front passenger seat. This means that it is often not possible to install the car seat on the passenger seat.
How many sitting and sleeping positions does the Maxi-Cosi Pearl have?
The Maxi-Cosi Pearl has five comfortable positions - from a sitting to a sleeping position - and can be easily adjusted from the front.
I am unable to adjust the headrest on the Maxi-Cosi Pearl. What should I do?
The headrest is also used to adjust the height of the shoulder belts. To adjust the headrest, you need to first open the belt buckle, flap it forward, and then loosen the shoulder belts. If you hold down the button behind the grey part of the cover, you can adjust the headrest by moving it up or down.
I can still pull out my car seat belt, which means the car seat can move around. Is this safe?
In the event of a sudden stop or accident, the car seat belt will block automatically and the child car seat will be unmovable as a result. The Maxi-Cosi Priori XP, Maxi-Cosi Axiss and Maxi-Cosi Tobi are all equipped with a tensioner that makes it possible to tighten the car seat belt for a tighter fit and secure the car seat more firmly.
Is it possible to mount my car seat (Group 1) onto the frame of my pushchair?
This is not possible with our current range of products. Our products are developed with a strong focus on safety, quality and user-friendliness. The combination you are asking about would require that we make concessions to these three aspects. We have decided against making such concessions at this time.
My child climbs out of the belt system on the car seat.
The same principle applies to all car seats and means that your child cannot create extra space if there is no extra space to begin with. Some children have shown us that, with only a minimum of slack in the belt system, they can get a hand between the buckle and their stomach and then, by moving it towards their head, they can get an elbow under the belts – but this requires a very flexible shoulder. These children display a tremendous desire to free themselves from their car seat. Child safety in the car and freedom of movement are not compatible in principle. To transport a child not only safely but also comfortably, a slight amount of slack in the belt system is needed. If the belt is pulled extremely tightly and the child is sitting calmly in the car seat, experience has taught us that all car seats are the same when it comes to 'climbing out of the car seat'. We see a similar pattern in children ages 1-4 years in car seats of various types and from various manufacturers. The belt system is a closed system that keeps the child in the same position continuously - during normal car trips as well as during a sudden stop or accident. This system is closed by securing the child when tightening the belts. If this is done properly, the belts cannot be loosened during use (if this does happen, we ask that you contact our Service Department through the retailer where you bought the product).
My child climbs out of the safety harness, what can I do?
The same principle applies to all car seats and means that your child cannot create extra space if there is no extra space to begin with. Some children have shown us that, with only a minimum of slack in the belt system, they can get a hand between the buckle and their stomach and then, by moving it towards their head, they can get an elbow under the belts – but this requires a very flexible shoulder. These children display a tremendous desire to free themselves from their car seat. Child safety in the car and freedom of movement are not compatible in principle. To transport a child not only safely but also comfortably, a slight amount of slack in the belt system is needed. If the belt is pulled extremely tightly and the child is sitting calmly in the car seat, experience has taught us that all car seats are the same when it comes to 'climbing out of the car seat'. We see a similar pattern in children ages 1-4 years in car seats of various types and from various manufacturers. The belt system is a closed system that keeps the child in the same position continuously - during normal car trips as well as during a sudden stop or accident. This system is closed by securing the child when tightening the belts. If this is done properly, the belts cannot be loosened during use (if this does happen, we ask that you contact our Customer Care team through the contact form on our website)
My child has managed to free two arms from the Maxi-Cosi Tobi harnesses. What should I do?
To ensure that your child is properly placed in the Maxi-Cosi Tobi, we ask that you go through the following steps carefully. These can also be seen in the film at www.maxi-cosi.com/Tobicorrectinstallation. If, after following these instructions, there is still slack in the belt system, we recommend that you take the seat back to the retailer where you bought it. The Maxi-Cosi Tobi will then be returned to us for inspection. The retailer from whom you bought your Maxi-Cosi Tobi can provide more information. Instructions for placing a child in the Maxi-Cosi Tobi •The headrest and shoulder belts must be adjusted to the correct height. The shoulder belts should fit as snugly around the child’s shoulders as possible. •Place the child in the car seat with his or her lower back flat against the back and his or her arms under the shoulder belts. The child should not be in a slouched position. •Lock the buckle (you should hear a clearly audible ‘click’) •Pull the belts until tight. Pull forward when tightening. •Grab both shoulder belts just above the buckle and pull until there is no more slack in the lap belts or the rest of the belt system. Do not pull the belt pads when tightening. •Pull firmly on the adjustment strap once again and remove all slack from the belt system. Important: all belts must be free of any slack, fit snugly against every part of the body and you should not be able to fit more than a finger’s width under them •The indicator serves only as a reminder that the belts must be tightened securely before every trip.
The back of the Maxi-Cosi Pearl knocks against the car headrest. What should I do?
If the car headrest obstructs the proper functioning of the Maxi-Cosi Pearl, such as when adjusting it into the reclining position, we recommend removing the headrest.
The belts are not the same length. Why is this?
Uneven belts may be caused by the incorrect guiding of the harness system. Check at the back of the car seat that the belts are not twisted and that the pull belt (that runs forward at the bottom of the shell) is in the middle of the system. Also check that the belt can move easily to and fro through the shoulder openings. For smooth movement, the belt buckle should be flapped forward completely. This belt buckle operates by releasing the belt tensioner. If the problem continues after you have checked this, consult your retailer.
The colour indicator switches to silver or red when driving. Is this normal?
The colour indicator is only an installation aid. There is only a difference of a few millimetres between red/green or silver/green. So the colour may change if your child moves. The important thing is that, when you drive off, the belts are tightened properly and the indicator is on green. The indicator is to remind you of this. Naturally it is possible that the indicator switches to red again while driving as a result of your child’s movements. This is normal and has no effect on safety.
What should I do if my child opens the buckle on his or her harness belt?
In this case, we recommend, as do all international safety experts, that you stop immediately in a safe place, fasten the buckle once more and tell the child he/she should not open it and the reason for this. It is always a possibility that an inventive, handy or strong child will open the buckle. If the force required to open the buckle were to be considerably increased to make it impossible for the child to open it himself, this would be contrary to the legal safety standards. The position of the buckle, the colour of the button, and the operating or opening force are all laid down in European standards. In the case of an accident, someone providing assistance without any knowledge of car seats must be able to see immediately how to release the child from a car seat in an emergency.
When the buckle is open, I can no longer lengthen the harnesses on the Tobi, as if they are stuck. What's the problem?
This may happen because the belt buckle is not flapped forward enough. Pushing this forward by hand will release the blockage, so that you can loosen the harnesses.
Are children taller than 1.35 metres required to sit in a child car seat?
No, but they must wear a car seat belt! Please note that the height limit for Republic of Ireland is 1.5 metres.
Can I add the air cushions to my current Rodi?
The air cushions on the Rodi AirProtect are integrated foam parts and cannot be added after production.
Can I replace or inflate the air cushions in the Rodi AirProtect myself
The air cushions in the Rodi AirProtect are specially developed with shock-absorbent foam inside a perforated air cushion, which means they cannot be inflated. The air cushions cannot be replaced because they are integrated into the car seat.
How should I clean the car seat?
You can clean the car seat with a vacuum cleaner. You can also blow it clean with compressed air. Any food remains that are stuck to it can be removed using a slightly damp cloth. Make sure that the foam parts do not get wet.
I dropped my Rodi (SPS, XR XP, AirProtect) car seat on the ground. Do I have to replace it now?
No, that is not necessary if it was a normal ‘drop’ and not an extremely hard one or from a considerable height. When a car seat is dropped on the ground, it is not subject to the same kinds of forces as are exerted during a (serious) collision. There is therefore no need to replace the car seat.
Is it possible to change the Rodi XR from a sitting to a reclining position with my child in it?
Yes, it is possible to change the position of the Rodi XR from sitting to reclining while your child is in it. But this can be difficult due to your child's weight. When changing the position, the lap belt tightens, which also makes changing positions more difficult.
Is it true that it is no longer allowed to use a booster cushion/seat without back support?
Not only Maxi-Cosi, but also independent consumer organisations advise strongly against using a seat booster without back support. Back support is essential, particularly for reasons of side impact protection, though also due to the positioning of the seat belt around the neck and chest. Booster seats and cushions without back support are not yet prohibited, but must comply with the minimum requirements of the ECE R44/03 and ECE R44/04 standards.
May children under the age of 3 be transported in a car without seat belts?
No, children under the age of 3 may not be transported in a car without 3-point safety belts. A car seat is required in cars equipped with a 3-point safety belt.
The seat belt does not retract when my child falls asleep in the Maxi-Cosi Rodi. What should I do?
The Maxi-Cosi Rodi SPS, Rodi XP, Rodi XR and AirProtect provide greater sitting comfort and safety for your child. Both the child and the car seat are secured with the seat belt. The Maxi-Cosi Rodi XR and Rodi AirProtect have a reclining position, while the Maxi-Cosi Rodi SPS and XP do not. If a child falls asleep and slumps forward, the seat belt will gradually move forward together with the child. This is a feature of automatic belts. If the automatic mechanism does not roll up the belt properly, the third belt point (direction of the automatic mechanism) is probably in an incorrect position, i.e. placed too far forward. The seat belt is then threaded at an almost impossible angle, resulting in too much friction in the belt hook. This situation can occur in some station wagons, for example. For this reason we recommend that you try installing the car seat in your car before purchasing it. Your retailer can help you with this. Note: Always secure a Rodi seat with the belt, even when there is no child sitting in it.
What accessories are available for the Maxi-Cosi Rodi SPS/ XP/XR and the Rodi AirProtect?
The following accessories are available for the Maxi-Cosi Rodi seats: cup holder and summer cover. A foot rest is also available for the Rodi AirProtect, Rodi XR and the updated version of the Rodi XP.
What is the difference between the Rodi XP produced in the past and the current Rodi XP?
The ‘old’ Rodi XP (produced before 2007) has a Comfort Base that is used to adjust the seat into the reclining position. The ‘updated’ Rodi XP does not have a reclining position, but features a new and improved Side Protection System compared to the ‘old’ Rodi XP.
What is the purpose of the Rodi XR foot rest?
This convenient foot rest is easily mounted to the Rodi XR and offers children from around 3 1/2 to 6 years of age extra comfort during their transition to a larger car seat. While travelling, children can put their feet up comfortably. Quite enviable, isn’t it? It’s ideal for longer journeys, for example when going on a summer holiday. In most cases, maximum travelling comfort will ensure relaxed small passengers. And this way, the parents can relax as well, and everyone will arrive at the holiday destination happy and rested.
When my child falls asleep in the Maxi-Cosi Rodi XR car seat, he slumps forwards, even though I've placed the seat in the 'reclining position'.
We understand your concern, but slumping forward does not affect the safety of the car seat or your child. The ‘extra relaxed position’ was designed to offer your child extra comfort, but without compromising the safety of the seat. That is why the seat cannot be tilted further than the current reclining position, since this would result in the risk of the seat sliding under the belts This universal reclining position was designed with the average depth and sitting angle of the back seat of the car in mind. Due to the wide range of different car models, it is not possible to guarantee an optimal position in every car. This position will simply be more effective in certain types of cars. In addition to the possibility to adjust the sitting and back section of the Maxi-Cosi Rodi to fit your situation, an extra neck cushion or rolled-up blanket can provide additional head support when sleeping.
When should I make the transition from a Group 1 seat to a Group 2/3 seat?
For the safety of your child, we recommend using the Group 1 car seat (9 months to 3 1/2 years/9-18 kg) for as long as possible. Wait to switch your child to a next stage car seat when your child has reached the maximum weight limit or if the top of your child’s head protrudes above the top edge of the seat. As long as the back of your child's head is fully supported by the shell, we advise against making the switch just yet, so that your child can be offered the best possible protection.

Pushchairs

Are adapters available for installing my infant car seat on a pram and/or pushchair?
Maxi-Cosi infant car seats can be used together with all Maxi-Cosi prams and pushchairs. A number of other pushchair manufacturers also offer adapters that can be used to attach the Maxi-Cosi infant car seat to the frame. Ask your retailer whether there any adapters available that can be used with your pushchair.
Can I take my pushchair on an airplane?
Most airline companies will permit only a single, small and fully collapsible pushchair (5-7 kg) in the cabin. In most cases, you will have to check in your pushchair at the check-in counter. We recommend inquiring with the airline beforehand about what the specific rules are, since these may differ per airline.
Can the Maxi-Cosi carrycot be used for sleeping at night?
The Maxi-Cosi carrycot offers your child a comfortable place to nap, such as during walks. But to ensure a good night’s rest, we recommend having your child sleep in a crib at night. The mattress in a crib is thicker, ventilates better, and is therefore specially designed to offer your child a more comfortable night’s rest.
Do all Maxi-Cosi pushchairs meet all legal requirements?
All products sold by Maxi-Cosi comply with the most recent European and British legislation. But Maxi-Cosi subjects its products to more stringent testing than is required by European law, so that we can be certain of excellent quality.
How long is my pushchair guaranteed for?
We have entrusted not only the sale, but also the service and guarantees of our products to a number of official dealers/retailers . Your retailer sold you the pushchair, which means that they are responsible for dealing with your complaints and to ensure they are resolved appropriately. The specific warranty conditions can also be found at www.maxi-cosi.com under ‘Warranty’. To pursue a claim against the factory warranty, you must submit your proof of purchase to the baby specialty shop where you bought the product (link to warranty conditions on website).
How should I maintain my pushchair?
Pneumatic tyres: The tyres are fitted with a car tyre valve. They can be inflated using the pump supplied or at a garage/petrol station. Make sure not to exceed the maximum pressure of 1.8 Bar. Also make sure that all tyres are inflated sufficiently and equally (at least 1.5 Bar, maximum of 1.8 Bar/26 PSI), to ensure the pushchair is comfortable to push and to prevent premature wear and tear. Hard parts: The frame and wheels on the Maxi-Cosi pushchairs are easy to clean. Remove all dirt, mud and other debris using a damp cloth. Do not use silicon lubricants, as they will attract dirt and grime. Use a dry Teflon spray instead. Fabrics: The fabric parts of the Maxi-Cosi pushchairs must be washed by hand.
Is it possible to attach a ride-along board to a Maxi-Cosi pushchair?
A ride-along board is not currently available that has been developed specifically for Maxi-Cosi pushchairs. However, there are a number of different brand models available that fit onto a Maxi-Cosi pushchair. However, we are unable to guarantee the quality of these ride-along boards. Your baby speciality shop can provide further recommendations as to which ride-along board to use. Please note that as we don't produce ride-along/buggy boards we cannot recommend their use, as they may affect the centre of gravity of the stroller chassis and it may make it more likely to tip. In addition the use of any non-Dorel product as an accessory could result in damage to the product and will invalidate the warranty.
My child no longer fits into the carrycot and is still unable to sit independently. What should I do?
Once your child no longer fits in the carrycot, you can use the pushchair seat. This would normally be the case at around 6 months of age. If your child is still not able to sit independently, we recommend using the pushchair with the seat in the reclining position or installing a Maxi-Cosi car seat on the frame.
Where can I order pushchair parts?
You can order parts through the retailer where you bought the pushchair. Your retailer is responsible for servicing and for any repairs. You can also ask your baby specialty shop about prices and delivery times.
Can I hang a nursery bag on the Maxi-Cosi Nova stroller?
Yes. You can hang a nursery bag on the handles of the Maxi-Cosi Nova stroller. The maximum weight limit is 2kg.
Can I use a parasol with the Maxi-Cosi Nova stroller?
Yes. You can easily fit the Maxi-Cosi Parasol on the Nova stroller. A parasol clip is included with your Maxi-Cosi stroller.
Can I wash the Maxi-Cosi Nova comfort cushion and cover?
Yes. Both the Nova cover and the comfort cushion are washable. We recommend washing by hand with a sponge, soap and water.
Does the Maxi-Cosi Nova stroller apply for the Life Time Warranty service proposed by Maxi-Cosi?
Yes. In fact, all our strollers, carry cots, carseats and bases are eligible for the Life Time Warranty service offered by Maxi-Cosi. When purchasing a Maxi-Cosi product, you need to register it on the following website to ensure you will be covered. The Life Time Warranty covers manufacturing defects when the products are used normally and as instructed in the manual. It does not cover normal wear and tear or damage caused by accidents.
How can I use the Maxi-Cosi Nova stroller from birth?
We strongly advise using a Gr0+ or a carrycot during the first 6 months of baby at least when using a stroller. But for those who really want to use the seat in the very first months Maxi-Cosi has developed a Baby Cocoon that perfectly fits Nova. This last one offers a perfect comfort and natural laying position into the stroller seat for baby. In addition, baby will be perfectly protected from wind and the temperature will be under control.
How do I fold the Maxi-Cosi Nova stroller?​
You can fold easily the Maxi-Cosi Nova stroller with its unique hands-free folding: just press the magic pedal with your foot and watch the stroller fold by itself in seconds!
How do I set up and use the Maxi-Cosi Nova stroller?
For instructions on set-up and use, watch our demonstration video. It's divided into chapters, so you can easily skip to the part you want.
Is it possible to switch from a 3 to a 4 wheels solution or from a 4 to a 3 wheels solution with Nova?
Maxi-Cosi gives you the option from buying a 3 or 4 wheels Nova stroller, however it is not possible to switch as the front wheel fork is not sold as a separate accessory.
What kind of wheels does the Maxi-Cosi Nova stroller have?
Nova's 4 wheels are made of PU, a type of high-quality foam rubber that's known for its durability – it's used in skateboard tyres and running shoes. The tyres are filled with foam, so they'll never go flat. And, because they're so shock absorbant, they're great for rough surfaces and bumpy roads.
What's included with the Maxi-Cosi Nova stroller?
The Maxi-Cosi Nova comes as a complete package. It includes a:
• stroller frame
• 1 x seat unit with cover
• 1 x canopy
• 1 x shopping basket
• set of front and rear wheels (4 or 3 wheels)
• 1 x parasol clip
• 1 x raincover
•CAR SEAT ADAPTORS

Our warranties

Are rips and tears covered by the 24 months warranty?
Rips, tears, burns and holes resulting from daily use are not covered under the terms of our warranty. We understand that even the best cared-for product can meet with an unforeseen or unexplained accident. If your Maxi-Cosi becomes damaged and this damage is not covered by our warranty, we can repair it or supply a spare part at a reasonable charge.
I hear Maxi-Cosi has a 24 months warranty. What do I need to do to get it?
Our 24 months warranty applies to every Maxi-Cosi purchase. For all requests under this warranty regarding defects in materials and workmanship, you must present proof of purchase, made within the 24 months preceding the service request.
Is normal wear and tear covered by the 24 months warranty?
We manufacture all of our products to meet our excellent superior standards. However, regardless of how carefully you use, or how well you care for your Maxi-Cosi product, it will eventually begin to show age and wear. The 24 months warranty covers defects in workmanship and materials, but not normal wear and tear.
What does the 24 months warranty cover?
Our 24 months warranty covers any manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manuals. If a Maxi-Cosi product ever fails due to a manufacturing defect, the product will be repaired or replaced without charge, or a spare part will be made available to you.
What is not covered by the 24 months warranty?

Our 24 months warranty does not cover damage caused by normal wear and tear, accidents, abusive use, negligence or the consequence of failing to comply with the user manual. Examples of normal wear and tear include wheels and fabric worn down by regular use and the natural breakdown of colours and materials over extended time and use. Repairs do not give entitlement to extension of the warranty.

Where does the 24 months warranty apply?

Our 24 months Warranty is recognized by your Maxi-Cosi dealer/retailer¹. You must present proof of purchase, made within the 24 months preceding the service request.

(1) Products purchased from retailers or dealers that remove or change labels or identification numbers are considered unauthorized. No warranty applies to these products since the authenticity of these products cannot be ascertained.

Are rips and tears covered by the Lifetime Warranty?
Rips, tears, burns and holes resulting from daily use are not covered under the terms of our Warranty. We understand that even the best cared-for product can meet with an unforeseen or unexplained accident. If your Maxi-Cosi becomes damaged and this damage is not covered by our warranty, we can repair it or supply a spare part at a reasonable charge.
How do you claim?

Our Life Time warranty is recognized by your Maxi-Cosi authorised dealer, for the first user. You must present original proof of purchase accompanied with the Lifetime Warranty certificate you received after registration. Alternatively, contact our Customer Care team via the contact form on our website. 

I hear Maxi-Cosi has a Lifetime Warranty. What do I need to do to get it?

Our Lifetime Warranty applies if you are the first user and only when you registered your purchase (car seat, pushchair or carrycot) within 3 months of your purchase. For all requests under this Warranty regarding defects in materials and workmanship, you must present original proof of purchase accompanied with the Lifetime Warranty certificate you receive after registration.

Is normal wear and tear covered by the Lifetime Warranty?
We manufacture all of our products to meet our excellent superior standards. However, regardless of how carefully you use, or how well you care for your Maxi-Cosi product, it will eventually begin to show age and wear. The Lifetime Warranty covers defects in workmanship and materials, but not normal wear and tear.
What does Lifetime mean?

Lifetime is defined as the period of use by the registrant for his/her children. The Lifetime Warranty does not cover hand-me-downs, or secondary purchase of the pushchair or carrycot.

What does the Lifetime Warranty cover?
Our Lifetime Warranty covers any manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manuals. If a Maxi-Cosi product ever fails due to a manufacturing defect, the product will be repaired or replaced without charge, or a spare part will be made available to you.
What is not covered by the Lifetime Warranty?
Our Lifetime Warranty does not cover damage caused by normal wear and tear, accidents, abusive use, negligence or the consequence of failing to comply with the user manual. Examples of normal wear and tear include wheels and fabric worn down by regular use and the natural breakdown of colors and materials over extended time and use. Repairs do not give entitlement to extension of the warranty.
Who can register for the Lifetime Warranty?

First owners and users of a Maxi-Cosi car seat, pushchair or carrycot are eligible for our Lifetime Warranty, provided the product is registered on our website within 3 months of purchase. You must present original proof of purchase accompanied with the Lifetime Warranty certificate you have received after registration in order to make a claim. In the case of a gift, the recipient of the car seat, pushchair or carrycot, can register the product online, to obtain the Lifetime Warranty in her/his name.

Services

How do I send my Maxi-Cosi product in for repair?
Your best choice for quick service is to contact our Customer Care team on 01284 413 141 or at UK-Consumercare@Maxi-Cosi.com. You must present proof of purchase accompanied with the Lifetime Warranty Certificate you receive after registration. If our Customer Care team approves the service request, we will pay for shipment and for return freight.
How long will my repair take?
Our typical turnaround time is 2-3 business days, not including: 

– special order parts, which require 7-10 business days 
– transit time, which may vary, depending on the destination. 

In some cases we can get the repair back to you sooner. In rare cases, it may take longer.
Why can't I do all my car seat/pushchair repairs myself?

To make sure your car seat or pushchair stays safe for your child, certain repairs need to be handled only by our trained experts.

What do repairs cost?

If your repair is not included in the warranty, repairs are available to you at a reasonable charge, but prices vary due to cost of the materials and the length of time it takes to do the repair. Repair rates can be obtained via the customer care department on 01284 413 141 or at UK-Consumercare@Maxi-Cosi.com. If the repair exceeds the standard rate you will be notified and asked for your authorisation before proceeding.

How can I adjust the headrest of the Opal HD?
The headrest can be adjusted by pulling the headrest forward and moving it up in one movement. It is important that the shoulder straps sit level or no more than 1 inch higher than the shoulders of your baby.
How can I return the car seat after use?
To return the seat, please contact us at 01284 413141 . We advise you to save the original box to repack the Maxi-Cosi Opal HD for optimal transporting.
How do I know the re-used seat is still safe?
Although other babies may have used your Maxi-Cosi Opal HD, we have extensively safety checked it to make sure it’s safe. To reassure you we attach a check card to each seat, signed by one of our repair engineers.
How long can I loan an Opal HD?
The car seat will be made available to you as long as your child needs treatment. We learned from experience that the average loan period is 6 months.
How much does it cost to loan an Opal HD?

Loaning the car seat costs £10.00 for a full month. There’s also a deposit of £100.00. We’ll deliver the seat to your home and cover the cost of shipping.

After you return the seat in good condition, we’ll refund the deposit, minus the loan fee. So for example, if you need the Opal HD for 6 months, you’ll pay us a deposit of £100.00 and get £40.00 back.

 
I need the Opal HD a little longer. How can I extend the loan period?

To extend the loan period simply call us at 01284 413141, or send us an email via the contact form on our website. The rental fee will be deducted from the deposit after return of the car seat in good condition.

I’m interested. How can I order one?
Request your Maxi-Cosi Opal HD through the contact form on our website.
Is the Opal HD for sale?
The Maxi–Cosi Opal HD is not for sale. Instead, our Happy Hips service will loan you the car seat while your child is receiving treatment. We’ll deliver it to your door and collect it when you’re finished with it. Click here if you want to request a Maxi-Cosi Opal HD.
Is the Opal HD safe for my child?

Yes! We worked closely with medical specialists in child hip dysplasia, to adapt our Opal car seat, to create the Opal HD.

Is there a deposit necessary to loan the Opal HD?
Yes, we do ask for a deposit of £100. This will be refunded after you returned the car seat in good condition (minus the rental fee of £10 per month). 
My child is almost ready to switch car seats. Can you advise me on the next seat?
The best car seat is one that fits your child, fits your car(s) and is easy to install and to use. On our website you will find useful tips and recommendations to help you decide. Check out our Maxi-Cosi Car Seat Advisory Tool.
Should I advise my medical specialist before travelling with the Opal HD?
During the development of this car seat we worked closely with international child paediatricians, specialized in hip dysplasia. We know this seat will protect your child in traffic, but we are not medical experts and the treatment of hip dysplasia differs from child to child. To make sure the Maxi-Cosi Opal HD seat is the healthy solution for your child, we strongly advise you to consult with your medical specialist.
The grey button on the front of the Opal HD seems to have no function. Is that right?
Yes, that is true. In the original Opal this button is connected to the sides. These where removed to create more leg space. The button has no function at all anymore. It can turn, but it does not set anything in motion
What is the difference between the regular Opal and the Opal HD?
The difference is that this seat offers plenty of space for little splinted legs, a soft padded seat for optimal comfort and an extra support pillow for younger babies.
When should my baby be travelling forward in the Opal HD?
The safest way to travel is rearward facing. When your child weighs than 12-13 kgs it can then travel forward facing.
Who can I contact about the Opal HD?
Interested in the Opal HD? Call us on 01284 413141 or request one via the contact form on our website.
Why do you ask for a deposit?
The deposit represents the market value of the Opal HD seat. The Opal HD will be re-used by other parents. To make sure we receive the seats back in a good condition we ask for a deposit. In this way many babies can profit from our service.
Can I order spare parts for my Maxi-Cosi?

Yes. If your service request is not included in the warranty, spare parts can be ordered via your local retailer, through our Customer Care team or on our Maxi-Cosi webshop at a reasonable charge. Prices can be obtained via your retailer, the Customer Care team or our Maxi-Cosi webshop.

How long will spare parts be available for my Maxi-Cosi?
A variety of spare parts is available up to 5 years after the final production date of the Maxi-Cosi product. An overview of the availability of specific spare parts can be found via your retailer or via our Customer Care team.
How long will a spare part delivery take?
Our typical turn around time is 7-14 business days, depending on the destination. In some cases we can get the spare part delivered to you sooner. In rare cases, it may take longer. Information on the estimated time of delivery can be obtained via our Customer Care team.
How can I find out the status of my repair order?
Information on the status of your repair is available to you via our Customer Care team
How do I send my Maxi-Cosi in for repair?
Your best choice for quick service is to contact our Customer Care team on 01284 413 141 or at UK-Consumercare@Maxi-Cosi.com. You must present proof of purchase accompanied with the Lifetime Warranty Certificate you receive after registration. If our Customer Care team approves the service request, we will pay for shipment and for return freight.
What do repairs cost?
If your repair is not included in the warranty, repairs are available to you at a reasonable charge, but prices vary due to cost of the materials and the length of time it takes to do the repair. Repair rates can be obtained via the customer care department on 01284 413 141 or at UK-Consumercare@Maxi-Cosi.com. If the repair exceeds the standard rate you will be notified and asked for your authorisation before proceeding.

 
Who pays for shipping?
In principle Maxi-Cosi pays for shipment and for return freight connected to the service request under the warranty.
Will my Maxi-Cosi be repaired or replaced?
If your Maxi-Cosi fails due to a manufacturing or workmanship defect, our first option will be to send you a spare part or to repair the item, both free of charge. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, it will be replaced by another Maxi-Cosi in the same model, or if not available, by the closest model and available colour. In principle Maxi-Cosi pays for shipment and for return freight connected to the service request under the warranty.
Can I order spare parts for Maxi-Cosi?
Yes. If your service request is not included in the warranty, spare parts can be ordered via your local retailer, through our Customer Care team or on our Maxi-Cosi webshop at a reasonable charge. Prices can be obtained via your retailer, the Customer Care team or our Maxi-Cosi webshop.

 
How long will a spare part delivery take?
Our typical turn around time is 7-14 business days, depending on the destination. In some cases we can get the spare part delivered to you sooner. In rare cases, it may take longer. Information on the estimated time of delivery can be obtained via our Customer Care team.
How long will you have spare parts available for my Maxi-Cosi?

A variety of spare parts is available up to 5 years after the final production date of the Maxi-Cosi product. An overview of the availability of specific spare parts can be found via your retailer or via our Customer Care team.


What do spare parts cost?
If your repair is not included in the warranty, repairs are available to you at a reasonable charge, but prices vary due to cost of the materials and the length of time it takes to do the repair. Repair rates can be obtained via the customer care department on 01284 413 141 or at UK-Consumercare@Maxi-Cosi.com. If the repair exceeds the standard rate you will be notified and asked for your authorisation before proceeding.

 
 

Select your language

Please select your preferred language :

Send to a friend

By filling in this form you can direct a friend to interesting information on www.maxi-cosi.com.

Your E-mail address *
Email Validation
Email *
Email Validation
Message *
Message Validation
Captcha *
Captcha Description
Captcha Captcha Validation

Are you looking for tips and advice?


Subscribe to our newsletter!