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Having a baby is a magical time – find out how to plan ahead, but don’t forget to dream a little too!

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Customer care and after-sales service are very important to us. Here, you can find out how to contact us, read about our organisation, and find the answers to frequently asked questions.

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News

April 30, 2012 - Maxi-Cosi Twitter
March 15, 2012 - Travel with Noa
March 15, 2012 - Mother & Baby awards

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FeroFix

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Car seats

FAQs

Are children taller than 1.35 metres required to sit in a child car seat?

Answer
No, but they must wear a car seat belt! Please note that the height limit for Republic of Ireland is 1.5 metres.
How should I clean the car seat?

Answer
You can clean the car seat with a vacuum cleaner. You can also blow it clean with compressed air. Any food remains that are stuck to it can be removed using a slightly damp cloth. Make sure that the foam parts do not get wet.
Is it true that it is no longer allowed to use a booster cushion/seat without back support?

Answer
Not only Maxi-Cosi, but also independent consumer organisations advise strongly against using a seat booster without back support. Back support is essential, particularly for reasons of side impact protection, though also due to the positioning of the seat belt around the neck and chest. Booster seats and cushions without back support are not yet prohibited, but must comply with the minimum requirements of the ECE R44/03 and ECE R44/04 standards.
May children under the age of 3 be transported in a car without seat belts?

Answer
No, children under the age of 3 may not be transported in a car without 3-point safety belts. A car seat is required in cars equipped with a 3-point safety belt.
When should I make the transition from a Group 1 seat to a Group 2/3 seat?

Answer
For the safety of your child, we recommend using the Group 1 car seat (9 months to 3 1/2 years/9-18 kg) for as long as possible. Wait to switch your child to a next stage car seat when your child has reached the maximum weight limit or if the top of your child’s head protrudes above the top edge of the seat. As long as the back of your child's head is fully supported by the shell, we advise against making the switch just yet, so that your child can be offered the best possible protection.